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I help businesses move from basic email marketing to sophisticated programmes that drive engagement and revenue

Whether you're held back by messy data, underused platform features, or lack of in-house skills - I provide the strategy, setup, and ongoing support to create programmes that deliver measurable results.

Libby Austin, CRM & Email Marketing Consultant, smiling whilst working at laptop.

Photo by Hannah Veale

I help businesses audit, optimise, and implement CRM systems that actually get used. From mapping your sales processes to training your team, I'll ensure your CRM drives results and gives you clear visibility of what's working.

From audits and strategy to day-to-day sends and automated journeys - I build email programmes that drive engagement and revenue through smart segmentation, personalisation, AB testing, and optimisation.

Whether you're new to platforms like HubSpot, ActiveCampaign, or DotDigital, or need to optimise what you have - I provide expert implementation, migration support, and ongoing optimisation.

Client Testimonials

Discover what my clients say about working with me

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As new subscribers to Hubspot, we reached out to Libby to help us create the structure to import our existing data into the CRM. Not only was she able to quickly ascertain our business needs and the parameters of our data she also guided us through the creation of Sales Channels and Pipelines, and provided videos to ensure our entire team was able to work within the new systems.

Libby is very knowledgeable about databases, is friendly and approachable, and brings her tech insight into the project to create goal-based solutions. Highly recommended.

Michelle Dalton, The Rockfine Group

Ready to improve your CRM & Email Marketing?

Get in touch or book a discovery call to discuss how I can help you.

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